Booking Terms and Cancellation Policy

1. Who your contract is with

Next Level Agents Limited t/a SunSeaEstepona.com acts as booking agent and customer contact point. The boat trip itself is operated by the named operator shown on your booking confirmation.

2. About the trips

We arrange bookings for leisure boat trips in and around Estepona, including sunset cruises, fishing trips and other private or shared charters. All trips are subject to weather, sea conditions, vessel availability and safety requirements.

3. Prices and payment

All prices shown at checkout are the total price payable for the booking unless we clearly state otherwise. A booking is only confirmed once payment, or any agreed deposit, has been received and we send confirmation in a durable form such as email.

4. Important note on cancellation rights

Boat trips booked for a specific date or time are leisure services. Under UK consumer law, the usual 14-day cooling-off cancellation right for distance contracts may not apply where the contract provides for a specific date or period of performance.

5. Customer cancellation policy

• More than 28 days before the trip: 10% of the total booking price
• 15 to 28 days before the trip: 25% of the total booking price
• 8 to 14 days before the trip: 50% of the total booking price
• 4 to 7 days before the trip: 75% of the total booking price
• 0 to 3 days before the trip, or non-attendance: 100% of the total booking price

6. Contact details

Next Level Agents Limited

Trading as: SunSeaEstepona.com

Company number: 17239684

Email: [email protected]

Phone / WhatsApp: +44 (0) 3300 24 27 29

Registered office: 128 City Road, London, United Kingdom, EC1V 2NX