Terms and Conditions

These Terms and Conditions apply to bookings made through SunSeaEstepona.com. SunSeaEstepona.com is not a separate company. It is a trading name used by Next Level Agents Limited, a company registered in England and Wales under company number 17239684.

When these Terms say "we", "us" or "our", they mean Next Level Agents Limited trading as SunSeaEstepona.com.

Email: [email protected]

Telephone: +44 (0) 3300 24 27 29

Website: https://sunseaestepona.com/

These Terms apply to the purchase of booking and related services by consumers through our website and other booking channels.

By making a booking, you confirm that you are at least 18 years old and have authority to make the booking for all members of your party.

If you are booking as a business rather than as a consumer, you should contact us because separate business terms may be more appropriate.

We act as a booking agent for independent boat-trip operators in Estepona, Spain.

Unless we expressly state otherwise in writing, we arrange and administer bookings. The named operator shown on your booking confirmation is responsible for operating the vessel and delivering the trip itself.

The Operator is responsible for the vessel, crew, navigation, safety procedures, licences, insurance, route, timings, onboard conduct and compliance with local operational requirements.

We arrange bookings for leisure boat trips, including sunset cruises, fishing trips and other private or shared charters in and around Estepona.

Descriptions, timings, departure points, passenger limits, trip durations and inclusions are shown on the website or in your booking confirmation. Images and descriptions are illustrative, although we aim to keep them accurate.

All trips are subject to availability, weather, sea conditions, vessel readiness and safety requirements.

• Listings, prices and descriptions on the website are invitations to treat and not binding offers.
• You are responsible for checking that passenger details, dates, times and trip selections are correct before submitting your booking.
• A contract is formed only when we issue an order or booking confirmation by email or another durable medium.
• We may refuse or cancel a booking request before confirmation if availability has changed, pricing is clearly incorrect, or we are unable to complete the booking for a legitimate reason.

• Prices shown at checkout are the total booking price unless we clearly state otherwise.
• Prices include VAT only where VAT is properly chargeable.
• Payment may be required in full at the time of booking, or we may accept a deposit with the balance payable by the date stated in your booking confirmation.
• If payment is not received on time, we may cancel the booking or treat it as lapsed.

When you book through us, you must provide complete and accurate booking information, ensure all members of your party meet trip requirements, disclose relevant medical or access requirements, and comply with instructions given by us, the Operator and the crew.

We and the Operator may refuse a booking, refuse boarding, or end a trip early where reasonably necessary for safety, legal compliance, intoxication, aggressive behaviour, abusive conduct or other serious misconduct.

The booked service is delivered on the date, time and at the meeting point shown in your booking confirmation, unless changed in accordance with these Terms.

You must arrive in good time before departure. If you arrive late and the trip cannot reasonably wait, this will be treated as non-attendance. Non-attendance is covered by the Cancellation policy in section 10 and carries a 100% cancellation charge.

If you request a change to the date, time, trip type, passenger number or other material booking detail, we will try to assist where possible. Changes are subject to availability and Operator approval, and any price difference must be paid by you.

If a requested change cannot be made and you decide not to proceed, the cancellation policy below will apply.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the usual 14-day cooling-off cancellation right for distance contracts does not generally apply to services related to leisure activities where the contract provides for a specific date or period of performance.

This does not affect any cancellation rights we choose to give you under these Terms, or any other statutory rights you may have where services are not supplied with reasonable care and skill or are otherwise misdescribed.

If you cancel a confirmed booking, the following cancellation charges apply:

• More than 28 days before the trip: 10% of the total booking price
• 15 to 28 days before the trip: 25% of the total booking price
• 8 to 14 days before the trip: 50% of the total booking price
• 4 to 7 days before the trip: 75% of the total booking price
• 0 to 3 days before the trip, or non-attendance: 100% of the total booking price

These charges are intended to reflect a fair and proportionate estimate of the losses likely to arise from cancellation, including reserved vessel time, loss of opportunity to resell the date, operator commitments and administration costs.

If you have only paid a deposit and the applicable cancellation charge is higher than the amount already paid, we may require payment of the balance of that cancellation charge.

We or the Operator may cancel, postpone, shorten or alter a trip if reasonably necessary because of unsafe weather or sea conditions, technical or mechanical issues, harbour or port restrictions, crew illness, safety concerns, or events outside reasonable control.

If a trip is cancelled by us or the Operator for weather, safety or operational reasons not caused by you, we will offer either a rebooking to another available date or a full refund of the amount paid for the affected trip.

We are not responsible for indirect or consequential losses such as hotel costs, travel expenses, parking charges, missed connections or loss of enjoyment, except where liability cannot lawfully be excluded.

You are responsible for ensuring that all members of your party behave safely and responsibly, follow crew instructions, do not attend under the influence of drugs or excessive alcohol, and do not bring prohibited or dangerous items onboard.

Where safety or lawful operation requires it, the Operator may refuse boarding, impose restrictions, or end a trip early. In those cases, no refund will be due unless the law requires otherwise.

Children must be supervised by a responsible adult at all times. Any age restrictions or child-safety requirements will be shown in the trip listing or booking confirmation where applicable.

If a problem arises during the trip, you should raise it with the crew or Operator as soon as possible so there is a fair opportunity to resolve it.

If you wish to make a formal complaint after the trip, email us within 14 days of the trip date with your booking reference, the lead passenger's name, details of the complaint, and any supporting documents or photos. We aim to acknowledge complaints within 48 hours and investigate them with the Operator.

Your privacy is important to us. We process personal data in line with applicable UK data protection law.

These Terms should be read alongside our Privacy Policy and Cookies Policy. For privacy enquiries, contact: [email protected].

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any matter that cannot lawfully be excluded or limited.

Subject to that, our role is limited to arranging the booking as agent unless we expressly state otherwise. The Operator is responsible for the operation of the trip itself. We are not liable for losses that were not reasonably foreseeable when the contract was made, or for business losses where you are booking as a consumer.

We are not liable for failure or delay caused by events outside our reasonable control, provided we act reasonably and communicate with you as soon as practicable.

This does not affect your rights where we or the Operator cancel the trip and a refund or rebooking is due under these Terms or under law.

These Terms and any non-contractual disputes arising out of them are governed by the law of England and Wales.

If you are a consumer, you may also have rights to bring proceedings in other parts of the United Kingdom depending on where you live. Operational matters relating to the vessel, marina rules, navigation and onboard safety may also be subject to Spanish law and local maritime requirements.

• If any part of these Terms is found unenforceable, the remaining provisions will continue in force so far as permitted by law.
• A delay in enforcing any right does not waive that right.
• These Terms are intended for consumers booking leisure services through us.